FreeRider USA - Apollo II - A Luxury Powered Wheelchair With The Benefits Of A Mobility Scooter

Capacity
Weight Capacity: 470lbs
Battery (each): 33lbs
Ground Clearance: 3.62in
Overall Length: 47in
Overall Width: 26.in
Weight w/o Batteries: 154lbs
Battery (each): 33lbs

Equipment
Swivel 20" Captain Seat
Seatbelt
Solid 12." tires
Offboard charger
Adjustable; Full-length, heavy-duty padded armrest 

Power Features
Range Per Charge: Up to 25 miles
Max. Safe Slope: 6 degrees
Max. Speed: 4 mph
Joystick handle

Note:

Range varies with weight, terrain, temperature, battery condition, etc. and is subject to manufacturing tolerances. Your battery will require a period of "breaking in" before they will reach their optimum capacity (up to 20 charge, discharge cycles can be expected) before full range is experienced.

LIMITED WARRANTY LUGGIE/FREERIDER SCOOTERS PURCHASED WITHIN UNITED STATES

Luggie Scooter, Inc. DBA Freerider USA warrantsto the original owner/user of each new LUGGIE or FREERIDER branded electric scooter or power chair, when purchased directly from an authorized Luggie Scooter, Inc. reseller (Lift Up Mobility), to be complete and free from defects in material or workmanship for the period indicated below. WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT OR ABUSE.

3 YEAR LIMITED WARRANTY ON STRUCTURAL FRAME LUGGIE or FREERIDER branded electric scooter structural frame is warranted for a period of thirty-six (36) months from the date of original purchase by the original owner/user. Luggie Scooter Inc. will repair or replace at our sole discretion to the original purchaser if the structural frame upon examination by an authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.

1 YEAR LIMITED WARRANTY ON MOTOR, TRANSAXLE, BRAKE ASSEMBLY AND ELECTRICAL COMPONENTS LUGGIE or FREERIDER branded motor, transaxle, brake assembly and electrical components are warranted for a period of twelve (12) months from the date of original purchase by the original owner. Luggie Scooter will repair or replace at our sole discretion to the original purchaser if the motor, transaxle, brake and/or electronics of the scooter upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.

1 YEAR LIMITED WARRANTY ON LITHIUM BATTERY/BATTERIES* LUGGIE branded electric scooter’s new lithium battery is warranted for a period of twelve (12) months from the date of original purchase by the original owner. Luggie Scooter will repair or replace at our sole discretion to the original purchaser if the battery and/or batteries of the Luggie scooter upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.

*Battery/batteries tend to deteriorate in performance and reduce in range due to being left in a discharged state, left in cold conditions for extended periods or worn due to heavy use.

*RECOMMENDATIONS FOR LUGGIE LITHIUM BATTERY:

- Charge your battery when the battery meter indicator is in the red zone (low battery).

- If your Luggie Lithium battery will not be used for an extended period, fully charge the battery and disengage from the batter compartment of the Luggie before storage. Battery will gradually deplete with time. Please do a refresh charge in 2 to 3 weeks when the battery has been stored for an extended period of time. (Remember: Keeping your battery charged will help extend the life of your battery and ensure that the Luggie is ready to go when you are.)

30 DAYS LIMITED WARRANTY ON ALL PLASTIC PARTS & CHASSIS HOOKS LUGGIE or FREERIDER branded electric scooter’s plastic parts (tiller clamp, chassis hooks, trigger, tiller lever, etc.) are warranted for a period of thirty (30) days from the date of original purchase by the original purchaser/owner. Luggie Scooter will repair or replace at our sole discretion to the original purchaser if the LUGGIE or FREEERIDER plastic parts of the scooter upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.

LIMITED WARRANTY FREERIDER POWER CHAIR PURCHASED WITHIN UNITED STATES

3 YEAR LIMITED WARRANTY ON STRUCTURAL FRAME FREERIDER branded electric power wheelchair’s structural frame is warranted for a period of sixty (36) months from the date of original purchase by the original owner/user. Luggie Scooter will repair or replace at our sole discretion to the original purchaser/user if the structural frame upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.

1 YEAR LIMITED WARRANTY ON MOTOR, TRANSAXLE, BRAKE ASSEMBLY AND ELECTRICAL COMPONENTS FREERIDER branded electric power wheelchair’s motor, transaxle, brake assembly and electrical components are warranted for a period of twelve (12) months from the date of original purchase by the original owner. Luggie Scooter will repair or replace at our sole discretion to the original purchaser/user if the motor, transaxle, brake and/or electrical components of the power wheelchair upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.

6 MONTHS LIMITED WARRANTY ON LEAD ACID BATTERY/BATTERIES*

FREERIDER branded electric power wheelchair’s new lead acid battery is warranted for a period of six (6) months from the date of original purchase by the original owner/user. Luggie Scooter will repair or replace at our sole discretion to the original purchaser/user if the battery and/or batteries of the power wheelchair upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.

*Battery/batteries tend to deteriorate in performance and reduce in range due to being left in a discharged state left in cold conditions for extended periods or worn due to heavy use.

WARRANTY EXCLUSIONS FOR LUGGIE/FREERIDER BRANDED SCOOTERS & POWER WHEELCHAIRS

Upholstery, seating and armrest.

Body panels, shroud and cowlings.

Any damage resulting from unauthorized repair or modification.

Any damage resulting from natural disaster or Act of God.

Any damage resulting from abuse, misuse, accident, negligent operation, storage or maintenance.

Any damage resulting from liquid or moisture corrosion to electronic devices.

Consumable wear items such as tires, tubes, brake pads and motor brushes.

Labor, service calls, shipping costs and other charges incurred for repair of the product, unless specifically authorized in advance FreeRider USA.

Batteries that are improperly charged, stored or maintained according to manufacturer’s recommendations.

Batteries with seals removed.

LUGGIE/FREERIDER branded limited warranty does NOT cover or apply to any LUGGIE/FREERIDER branded scooters or power wheelchairs sold by nonauthorized resellers/dealers or retailers.

LUGGIE/FREERIDER branded limited warranty does NOT cover or apply to any replacement, maintenance or accessory parts not sold directly by Luggie Scooter, Inc. to the original retail purchaser/user.

LUGGIE/FREERIDER branded limited warranty does NOT cover or apply to any products used for rental or commercial use

LIMITED WARRANTY LUGGIE/FREERIDER SCOOTERS PURCHASED WITHIN UNITED STATES

The warranty effective date is the date of sale from dealer/reseller to purchaser/owner on new units only. This warranty is extended to only the original purchaser/owner, purchased in the U.S.A. from a Luggie Scooter, Inc. DBA FreeRider USA authorized dealer/reseller. Limited warranty is on parts only. Any parts replaced under warranty will be covered for the remainder of the original warranty. Service rendered and shipping charges for the parts are the responsibility of the customer. Service options and shipping of parts may vary from dealer to dealer. Service options and charges are subject to change at any time.

For warranty service, contact FreeRider USA or an authorized dealer/reseller/retailer (Lift Up Mobility)  where the product was originally purchased. All product returns whether for service or warranty requires a RETURN MERCHANDISE AUTHORIZATION (RMA)number. You may obtain this number by contacting FreeRider USA’s customer service. All return for service, warranty, replacement or refund must be received withing 7 business days from the date of RMA issue. Shipping and handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time the products are shipped from FreeRider USA’s distribution center. Any returns for refund may be subject to a 25% restocking fee if it doesn’t meet the BUYER’s REMORSE terms. Anything returned without an RMA will incur a storage fee of $50/month to the customer (reseller/dealer/customer.).

Products that are NOT eligible for return for service, warranty, replacement or refund will be sent back to you at your cost and expense if received by us.

The limited warranty is VOID in the following instances:

Any product not purchased from an authorized Luggie Scooter Inc.’s reseller/dealer/retailer.

Any product without valid, readable serial number, including but not limited to products with missing, damaged, altered or otherwise missing serial number from the controller, motor, transaxle, battery or battery charger.

If customer (end user/dealer/reseller/retailer) modifies the product in any respect including but not limited to the use of parts other than the genuine parts.

If the sticker on the Luggie Lithium battery has been removed.

If the product is used for rental or commercial purposes the limited warranty is VOID.

Inspect all LUGGIE/FREERIDER branded products shipped to you thoroughly for damages to the outer packaging and shrink wrapping before signing the bill of lading. Any unreported freight damages at the time of delivery will be the sole responsibility of the receiver. ANY MANUFACTURER RELATED DAMAGES MUST BE REPORTED TO LUGGIE SCOOTER INC. WITHIN 72 HOURS (3 DAYS) OF RECEIPT FOR CLAIMS TO BE FILED. NO EXCEPTIONS.

It will be the customer’s responsibility to ensure that RMA is returned back to Luggie Scooter Inc. for service, warranty, replacement or refund. Customers (consumer/retailer/reseller/dealer) will be charged for any unreturned merchandise due back to FreeRider USA NO EXCEPTION.

No dealer/reseller/retailer or distributor may extend or modify this warranty in anyway.

BUYER’S REMORSE ON LUGGIE OR FREERIDER BRANDED SCOOTERS & POWER WHEELCHAIRS

You will have 3 days from date of receipt of the LUGGIE/FREERIDER branded scooter or power wheelchair to return the product for a full refund excluding shipping and repackaging charge. To qualify for the refund, you must do the following:

• Contact your place of purchase of the LUGGIE/FREERIDER branded products.
• Ask for a Return Merchandise Authorization (RMA) number.
• LUGGIE/FREERIDER branded power scooter/wheelchair must not have been ridden outdoors.
• The product must be returned in its original packaging with the RMA number clearly labeled.
• The product returned, MUST NOT BE USED. It needs to be in conditions for the LUGGIE/FREERIDER branded scooter or power wheelchair to be sold as new. (THE SCOOTER MUST NOT SHOW ANY SIGNS OF BEING USED IF RETURNING UNDER BUYER’S REMORSE OTHERWISE THE RETURN WILL BE VOID.)

*All conditions listed above must be met in order to qualify for a full refund. NO EXCEPTIONS.

**IF THREE DAYS (3) HAS PAST, YOU MUST CONTACT THE DEALER TO RETURN YOUR LUGGIE/FREERIDER BRAND OF POWER SCOOTER/WHEELCHAIR. THIS WARRANTY REPLACES AND SUPERSEDES ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF LUGGIE SCOOTER, INC. DBA FREERIDER USA, WHETHER IN CONTRACT, WARRANTY, NEGLIGENCE OR OTHERWISE. FREERIDER USA SHALL NOT BE LIABLE FOR AND HEREBY DISCLAIMS ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES.

WARRANTY/REPAIR/SERVICE/REPLACEMENT PROCEDURE IN 4 EASY STEPS

1. Contact your reseller/dealer/retailer/ (Lift Up Mobility) or Luggie Scooter Support for technical support assistance to verify the support issue.
2. Obtain RMA number for the product return for warranty, service, replacement or repair. - Make sure the product coming back is properly boxed. Any damage caused due to shipping will be the customer/dealer/reseller’s responsibility.
3. Send to FREERIDER USA. - Please write the RMA clearly on the outer packaging. - Fill out and return the Return Request Form along with your package which can be found on our website: www.FreeRiderUSA.com in the download Section. Please provide a brief summary of the reason for the return. - Upon receipt of your RMA, an authorized FreeRider USA representative will inspect and assess the return within 72 hours. If the RMA is for repair/service and/or replacement an estimate will be emailed (if email is provided) or faxed at this time along with a credit card authorization form. Upon approval and receipt of payment on the repair/service and/or replacement, your repair/service and/or replacement will be completed within 72 hours.

Warranty/Repair/Service/Replacement to be sent to the following:

FREERIDER USA

ATTN: Service Department

8696 Utica Avenue

Rancho Cucamonga, CA 91730

RMA #___________________

4. Warranty/repair/service/replacement is dispatched 72 hours from authorization unless otherwise specified by a FreeRider USA representative. Upon dispatch, you will be sent the tracking via email if provided.

*Medicaid and Medicare may cover a Luggie Classic II scooter, FreeRider USA’s very Heavy-Duty mobility scooters or power wheelchairs if the patient meets eligibility requirements.

Medicare and Medicare are programs that are designed to provide medical and health-related services to certain people, such as seniors and low-income individuals. Medicaid and Medicare may cover a Luggie Classic II Scooter or FreeRider USA’s very Heavy-Duty mobility scooters and power wheelchairs if the patient meets eligibility requirements.

Medicaid and Medicare program are funded through a cooperative venture between the federal and state governments. Within broad national guidelines which the federal government provides. Each of the states: 

Establishes its own eligibility standards.
Determines the type, amount, duration, and scope of services.
Sets the rate of payment for services; and administers its own program.

To qualify for Medicaid or Medicare, an individual must meet income and resource limits, and be medically needy or fall into an eligibility category specified by your state.

Anyone receiving Supplementary Security Income (SSI) benefits is automatically eligible. Medicaid will only pay for a motorized wheelchair if the individual has a medical need for the specific motorized wheelchair. There must also be a doctor's prescription written for the patient and the type of power wheelchair he or she needs.

Power wheelchairs or mobility scooters can be covered as Durable Medical Equipment (DME) under Medicaid or Medicare; however, circumstances and fee schedule vary from state to state. Some of these variations include:

Coverage for outdoor, vocational use.
Coverage for skilled nursing homes.
Coverage for accessories (some states have age limitations for coverage).
Whether the power chair can be purchased or rented.Some states require physical therapy reports or special forms to be completed.

For individuals who qualify for both Medicare and Medicaid, sometimes Medicaid will pay the portion of the cost of a power chair that is not covered under Medicare.

*This is a guideline based on general information known in 2021 from FreeRider USA's website: https://www.freeriderusa.com/blogs/news/mobility-medicare

For the most up to date information please contact your healthcare provider and/or the Government Centers for Medicare & Medicaid Services

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://liftupmobility.com/pages/terms-of-service

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.